vividcove Order & Shipping Policy

---

Thank you for choosing vividcove. Our team is committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we process, ship, and track orders so you know precisely what to expect from the moment you check out to the moment your package arrives.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days, Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are, whenever feasible, processed the same day. Orders placed after 2:00 PM EST or on weekends are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather events.

---

International Shipping

vividcove currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

Once your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after an order is placed.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@vividcove.quest.
• While we will make every effort to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: vividcove
• Customer Support Email: support@vividcove.quest
• Customer Support Phone: 17605243493
• Physical Business Address: 12553 BISCAYNE AVE, VICTORVILLE, CA 92392, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST